FREQUENTLY ASKED
QUESTIONS
GENERAL
SinoInspection is run by Suzhou Haichen Xinsheng Network Technology Co., Ltd., a company registered in Suzhou, Jiangsu Province, China. Our registration number/unified social credit code is 91320594MA20DYJ72F.
Our Suzhou office operates from 9 a.m. to 6 p.m. Monday to Friday, except on public holidays. Suzhou’s time zone is UTC+8 and our report turnaround times are based on these office hours.
No, registration is not required. Our reports can be ordered without creating an account.
VERIFICATION
Yes, we never contact the organization directly when conducting research for our verification reports.
Unfortunately in the majority of cases, the financials for Chinese companies are not made publicly available. Where they are available it is in the following two scenarios:
1). Company chooses to make their financials publicly available in China’s company registration system (we rarely encounter this, maybe just 1% of companies make this choice)
2). The company is listed on Shanghai or Shenzhen stock markets
Each of our company verification reports covers one company only.
Our reports are manually researched and verified using live information sources, and are not automatically generated. There is no English database that covers all Chinese companies, so we also need to translate all information gathered from various government databases.
As a company’s registration details could change at any time, strictly speaking our verification is confirmed only at the time of research. But if you order a Concise, In-depth or Exhaustive report of a company in Mainland China. We can help you monitor changes of the company and notify you about any new change for a year.
Although there can be different factors, the main reason is that companies in Mainland China are registered entirely in the Chinese language, so making a direct link between the English name of a company and a registered entity can be challenging. It is for this reason that we need to ensure that we have sufficient verifiable information about a company in order to process our verification with the required high degree of certainty.
Yes, if you are not satisfied with our verification reports, email us.
ON-SITE QUALITY INSPECTION SERVICE
We have inspectors in most areas of China, especially in the eastern part of China. For factories in remote areas of western China such as Xinjiang, Tibet, etc, travelling fees may be needed for the inspection service.
Lab testing such as the analysis of chemical components are not included.
Generally, we check the quality of products based on AQL standards, but if you have your own special requirements, just tell us in advance, and we will try our best to satisfy your needs.
No, no extra fees are needed for non-working days.
PRODUCT SOURCING SERVICE
Usually, if the product specification is clear enough, we can find proper suppliers in 1 working day.
Normally, it takes 2-3 three days for sample products to arrive at our warehouse for inspection.
Sure. First, we will communicate with you about the details of your desired products. With these details at hand, we will help you find suppliers on 1688.com or from our personal connections. After that, we will help you order samples to see what the suppliers can offer in reality. If the samples look good enough, we will help you place the whole order, wait for the products to arrive at our warehouse, inspect the product quality, and then arrange shipment for you.
Yes, you will need to pay for the sample and the shipping fees of the samples.
PAYMENT
We currently accept payment via Paypal. But you do not need to have a Paypal account to complete the payment. Paypal can accept payment via credit card directly.
If you paid for your report(s) using PayPal or credit card (via Paypal) we will refund via those services.
Yes. We offer upgrades on all applicable reports and you simply need to pay the difference in cost. Contact us to arrange.
Our prices are all inclusive of GST (tax), which means the price you see on our website is the final price you pay – there are no additional fees charged.
Yes. We will send you the reports you order and your invoices to your email.
Our services are sold in USD.