General FAQs

SinoInspection is run by Suzhou Haichen Xinsheng Network Technology Co., Ltd., a company registered in Suzhou, Jiangsu Province, China. Our registration number/unified social credit code is 91320594MA20DYJ72F.

Our Suzhou office operates from 9 a.m. to 6 p.m. Monday to Friday, except on public holidays. Suzhou's time zone is UTC+8 and our report turnaround times are based on these office hours.

No, registration is not required. Our reports can be ordered without creating an account.

We don't generally accept contributions, unless they are highly relevant to our audience and of a very good standard. Please get in touch with us if this is you.

Sorry, we don't offer such a service.

Talk to our customer service online or send an email to info@sinoinspection.com and we will get back to you as soon as possible.

Verification FAQs

Yes, we never contact the organization directly when conducting research for our verification reports.

If you need a sample report, please email us at info@sinoinspection.com using your corporate email address.

Each of our company verification reports covers one company only.

Yes, order a concise, in-depth or exhaustive report, we can help you check whether a person is on the Official List of Dishonest Persons in Mainland China for free.

We take great care to ensure that all reports are delivered on or prior to the estimated delivery date, but sometimes email spam filters prevent reports from being received, so please check your email spam folder. If you haven't received your report by the estimated delivery date, please contact us at info@sinoinspection.com so we can urgently resolve.

Unfortunately in the majority of cases, the financials for Chinese companies are not made publicly available. Where they are available it is in the following two scenarios:
1). Company chooses to make their financials publicly available in China's company registration system (we rarely encounter this, maybe just 1% of companies make this choice)
2). The company is listed on Shanghai or Shenzhen stock markets

No, we don't conduct on-site verification, all of our reports are based solely on desktop research.

Our reports are manually researched and verified using live information sources, and are not automatically generated. There is no English database that covers all Chinese companies, so we also need to translate all information gathered from various government databases.

As a company’s registration details could change at any time, strictly speaking our verification is confirmed only at the time of research. But if you order a Concise, In-depth or Exhaustive report of a company in Mainland China. We can help you monitor changes of the company and notify you about any new change for a year.

Although there can be different factors, the main reason is that companies in Mainland China are registered entirely in the Chinese language, so making a direct link between the English name of a company and a registered entity can be challenging. It is for this reason that we need to ensure that we have sufficient verifiable information about a company in order to process our verification with the required high degree of certainty.

If you order any report other than the Basic Enterprise Verification Report ($29), and we find the company does not exist at all, we will refund you the difference between any report and the Basic Enterprise Verification Report.

It includes what we find is not true on the company’s website based on the information in the report of your order.

We are trying our best to figure out how to help you more. Although international buyers can get all kinds of information from our verification or credit reports, there are situations where we think we should offer extra explanations or help. For example, you may not know Chinese language, so a Chinese company can blatantly use pictures of factories or products which have no relationship with the company at all. But the Chinese characters on the pictures may sell the company out.

Payment FAQs

We currently accept payment via Paypal. But you do not need to have a Paypal account to complete the payment. Paypal can accept payment via credit card directly.

If you paid for your report(s) using PayPal or credit card (via Paypal) we will refund via those services.

Yes. We offer upgrades on all applicable reports and you simply need to pay the difference in cost. Contact us to arrange.

Our prices are all inclusive of GST (tax), which means the price you see on our website is the final price you pay - there are no additional fees charged.

Yes. We will send you the reports you order and your invoices to your email.

Our services are sold in USD.